Privacy Policy

Business: Core Wellness
Website: https://corewellnesslbk.com
Location: Lubbock, Texas
Phone: 806-902-7075
Privacy Contact Email: Lauren@corewellnesslbk.com

Introduction

Core Wellness respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking services, contacting us, or interacting with our business.

This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and the choices available to you.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal and Contact Information

• Name
• Email address
• Telephone number
• Information submitted through contact forms or other website forms

Appointment and Service Information

When you schedule or receive services, we may collect appointment details, service selections, booking history, payment status, and other information necessary to manage your appointments and provide our services.

Health and Treatment Information

Certain services offered by Core Wellness may require health-related information, including medical history, allergies, medications, treatment records, contraindications, and other information relevant to client safety and care.

Please do not submit sensitive medical information through general website contact forms, ordinary email, or social media messages. Use the appropriate secure intake or booking process provided by our business.

Payment Information

Payments may be processed through third-party payment processors or booking platforms. We may receive transaction confirmations, payment status, and limited payment details. Your payment information may be collected and processed directly by the applicable payment provider.

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location
• Browser type and device information
• Pages visited and interactions with our website
• Referring websites and general traffic information
• Cookies, advertising identifiers, and similar tracking technologies

How We Use Your Information

We may use personal information to:

• Schedule, confirm, manage, and update appointments.
• Provide spa, aesthetic, wellness, and fitness-related services.
• Communicate with you about appointments, service inquiries, and customer support.
• Process payments and maintain business records.
• Respond to questions, requests, and feedback.
• Send promotional communications when permitted by law and, where required, with your consent.
• Measure website traffic, evaluate advertising performance, and improve our marketing.
• Maintain website functionality, security, and fraud prevention.
• Comply with applicable legal, regulatory, and recordkeeping requirements.

We will not knowingly use sensitive health information for a purpose that is inconsistent with applicable law or the permissions and authorizations required for that use.

Cookies, Analytics, and Advertising

Our website may use cookies, pixels, tags, and similar technologies to support website functionality, understand visitor behavior, and measure advertising effectiveness.

These technologies may include services provided by:

• Google Analytics and Google Ads, to measure website activity and advertising performance.
• Meta Platforms, including Facebook and Instagram advertising tools, to measure advertising interactions and campaign performance.
• Website hosting, security, analytics, and other technical service providers.

These providers may receive certain information about your browser, device, website interactions, or advertising activity, depending on the tools enabled on our website and your privacy settings.

We may use this information to understand which marketing campaigns are effective, improve our website, and evaluate how visitors find our services.

We do not intend to transmit sensitive medical information, treatment records, or other confidential health details through advertising pixels. Our tracking configuration should be reviewed regularly to help prevent the disclosure of sensitive information.

You can manage certain cookies through available website controls and adjust cookies, tracking, or advertising preferences through your browser and relevant third-party services. Blocking some cookies may affect website functionality.

Where applicable law requires consent or provides an opt-out right, we will honor the applicable requirements.

How We Share Information

We may share personal information with the following categories of recipients when reasonably necessary for the purposes described in this policy:

Service Providers: Website hosting providers, booking platforms, payment processors, scheduling systems, communications providers, and technical support vendors.

Analytics and Advertising Providers: Providers that help us understand website activity and measure marketing performance, subject to applicable legal requirements and your privacy choices.

Professional Advisers: Attorneys, accountants, insurers, and other advisers where appropriate.

Legal and Regulatory Authorities: When disclosure is required by law, legal process, or necessary to protect our rights, clients, personnel, or business.

Business Transactions: In connection with a proposed or completed merger, acquisition, financing, or transfer of business assets, where permitted by law.

We do not sell personal information for money as part of our ordinary business practices. However, certain advertising or analytics activities may constitute targeted advertising or other regulated data sharing under applicable privacy laws. Where required, we will provide the appropriate disclosures and opt-out mechanisms.

We do not authorize third parties to use confidential health information for their own advertising purposes without the permissions required by applicable law.

Health Information and Medical Privacy

Core Wellness offers services that may involve the collection of health-related information.

We limit access to such information to authorized personnel and service providers who need it for appropriate business, treatment, payment, operational, or legally permitted purposes.

Where applicable, health information may be subject to the Health Insurance Portability and Accountability Act (HIPAA), other health privacy requirements, contractual confidentiality obligations, or additional legal protections.

HIPAA does not apply to every wellness or aesthetic business or every type of information collected. If Core Wellness is subject to HIPAA for particular activities, the applicable Notice of Privacy Practices and other required safeguards will govern those activities.

This website Privacy Policy does not replace any separate medical consent, treatment authorization, or Notice of Privacy Practices that may apply.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain appropriate business and treatment records, resolve disputes, and comply with legal obligations.

Retention periods vary depending on the type of information and the applicable requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Rights and Choices

Depending on applicable law, your location, and the nature of the information involved, you may have rights to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Obtain a portable copy of certain personal information.
• Opt out of certain targeted advertising, sales, or other regulated processing activities.
• Withdraw consent where processing is based on consent.
• Appeal a privacy-rights decision where required by law.

Certain exceptions may apply, including where we must retain information for legal, medical-recordkeeping, security, or other lawful purposes.

To submit a privacy request, contact us using the email address listed at the beginning of this policy. Please include enough information for us to understand and verify your request. Do not send unnecessary sensitive medical or financial information.

We will review and respond to requests in accordance with applicable law. Where a law provides an appeal process, we will provide instructions for using that process when required.

Marketing Communications

We may send promotional emails or other marketing communications where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or contacting us directly.

If we offer promotional text messages, those messages will be sent in accordance with applicable consent requirements. You may opt out of marketing texts by replying STOP, where supported, or by following the instructions provided in the message.

Opting out of marketing communications does not prevent us from sending necessary non-promotional communications, such as appointment confirmations, scheduling updates, or important service-related notices.

Consent to receive promotional messages is not a condition of purchasing services.

Children’s Privacy

Our website and services are primarily intended for adults.

We do not knowingly collect personal information online from children under 13 without the parental consent required by applicable law.

Core Wellness may offer childcare while clients receive services. Information collected in connection with childcare, if any, will be handled only as reasonably necessary for the applicable purpose and in accordance with applicable law and any separate enrollment or consent requirements.

Third-Party Websites and Services

Our website may contain links to third-party websites, booking portals, social media platforms, payment services, or other external services.

Those services operate under their own privacy policies and practices. We are not responsible for the privacy or security practices of independent third-party websites.

We encourage you to review the privacy policies of those services before submitting information.

Texas Residents and Applicable State Privacy Laws

Residents of Texas and other states may have privacy rights under applicable state laws.

The Texas Data Privacy and Security Act and other privacy laws apply according to their respective definitions, thresholds, exemptions, and requirements. The applicability of these laws to Core Wellness may depend on our business status, the type of information involved, and the processing activity.

Where a privacy law applies, we will provide the required disclosures and honor applicable consumer rights, including relevant access, correction, deletion, portability, and opt-out rights.

If an applicable law requires additional information about categories of personal information, recipients, processing purposes, or methods for exercising privacy rights, those disclosures will be provided as required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website technologies, services, or legal obligations.

When we make changes, we will update the Effective Date at the beginning of this policy. Additional notice will be provided when required by law.

We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Core Wellness
Lubbock, Texas
Phone: 806-902-7075
Email: lauren@corewellnesslbk.com
Website: https://corewellnesslbk.com